Corporate Service Executive at MTN Ghana, Cynthia Lumor, has warned that it is fraudulent to buy already registered mobile SIM cards.
She noted that sales agents that are registering SIM cards before selling them are breaking the law, and that customers should assist MTN to fight the crime by alerting the mobile communication company on agents doing that.
“We have put certain business rules in place to pick up on some of these things, so that depending on the way the registration is, the systems are able to tell us that this can’t be credible, and we immediately block it and deal with the perpetrators”, she added.
Cynthia Lumor spoke to the media at Elmina on Wednesday, during the Central Regional Media and Stakeholder Forum by MTN Ghana, to interact with its stakeholders on the achievements, packages, challenges and the short and long-term plans of the mobile telecommunication company.
Stakeholders consisting of journalists, officials of the Ghana Highway Authority and other state and private agencies enumerated some of the challenges subscribers have using the network, with prominence on mobile money subscription and unregistered SIM cards.
Reacting to concerns about the recent spate of mobile money frauds, Cynthia Lumor said though the company is vigorously doing a lot to “sift out recalcitrant mobile money agents, and that users should insist on not giving (their) pin numbers to anybody.”
She further stated that “When somebody calls you to tell you I just sent you an X amount of money and asks you to send it back, check your balance. Make sure that indeed some money has just come to you that you were not expecting.”